The knowledge that the AFRA removalist has been through selection procedure has had to meet very strict criteria and agreed to abide by the Code of Conduct. Before membership is approved by Council, an independent auditor has inspected the business and confirmed that their procedures and paperwork are correct.
Each member puts up a financial bond to the Association to illustrate their commitment to the Code of Conduct.
An AFRA member has the correct paperwork for insurance, quotations, contracts and inventories. This paperwork has been scrutinised by the auditor and approved by the association.
In the event of a problem that cannot be resolved at the company level, the client can approach the AFRA head office for assistance in resolving the claim. In the event that this is not successful, an independent disputes tribunal will adjudicate. The AFRA Member has agreed to abide by its decision. The client may decide to take further action through Fair Trading.
The client using and AFRA member can access information to help them with their relocation through the AFRA Office.
To illustrate AFRA's credibility within the industry, all the major nation removal companies are committed to the AFRA ideal.
AFRA has a training program commitment which is available to all members. This training is available through various outlets including TAFE courses in the Australian States and Territories. AFRA members are required to provide training for all their staff. AFRA has training tools available for all members to assist them in making sure their staff perform professionally and without danger to themselves of their surroundings.
AFRA members are required to carry insurance for the protection and for their client's personal safety of up to $10,000,000. They will also offer you the correct Transit insurance to further protect your possessions.
AFRA members recognise the stress that clients maybe under during a move and make every effort to assist in alleviating the anxiety that often accompanies a relocation.
Each AFRA member has approved premises for conducting their business, secure storage facilities where a member gives this service, and properly maintained vehicles that are appropriate for the conduct of their business. These premises are open for public inspection.
The assurance that your removal will be completed with as little drama as possible.
The security of knowing your furniture will arrive and not disappear without a trace.
